Returns & Exchanges Policy
We want you to love your jewelry. If you change your mind, the following conditions apply:
Returns
You may return your order within 14 days of receipt.
Please contact us first via e-mail: info@todayitsokey.com
The return address will be provided to you upon request.
Return shipping costs are the responsibility of the customer.
Exchanges
Direct exchanges are not possible. Please return the item and place a new order.
Conditions for Returns
Items must be unworn, undamaged, and returned in their original packaging.
For hygiene reasons, earrings cannot be returned or exchanged.
Custom-made or personalized items are also excluded from returns and exchanges.
Damaged Items & Packaging
If your jewelry arrives damaged, we will of course cover the return shipping costs. You will receive either a replacement piece or a refund.
If only the packaging is damaged but the jewelry itself is intact, this is not a valid reason for return. Upon request, we are happy to send you a new jewelry box.
Refunds
Once we receive and inspect your return, we will refund the purchase amount within approx. 7–14 days via the original payment method.